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FTP server / FTP account / SFTP

cPanel allows only properly secured TLS connection to FTP/SFTP. (Not updated programs can not authenticate properly with server, thus residing with TLS/SSL connection errors)
Starting from 01.07.2020 cPanel allows ONLY properly authenticated SSL/TLS connections to FTP/SFTP!
More info about FTP servers/programs:
1. cPanel – FTP(s)
2. cPanel – SFTP
3. Additional info

1. cPanel – FTP(s)

FTP server is as (access also works with – where XXX is server’s name (as cpa/cpb/…)!)
FTP port is 21
(Where must be replaced by Your domain name!)

NB! If Your FTP program tries TLS secured connection (ex. FileZilla) but gets error about faulty TLS or TLS authentication You should UPDATE FTP software to newest version!
(cPanel does not allow TLS connections using old TLS/SSL mechanisms/protocols – for example Notepad++ npFTP program uses still old openssl libraries. In this case one should immediately update software to latest version or use connection without TLS/SSL!)

You can log on to FTP by username and password provided to You upon FTP account creation.
You can add new FTP accounts via cPanel.
“FTP Accounts” -> Add FTP Account
(From there You may give user also its own folder to use for FTP.)
Added usernames are as
(where must be replaced by Your domain name!)

2. cPanel – SFTP

SFTP server address is as or as (where must be replaced by Your domain name!)
SFTP server port is 22.

You can log on to SFTP server with Your cPanel webhosting account username ONLY.
NB! For SFTP and SSH authentication to work, You need authorized punlic-/privatekey key-pairs.
Key-pairs can be created/authorized by instructions on page HERE
(cPanel -> SECURITY -> SSH Access -> Manage SSH Keys)

3. Additional info:

– If Your account has been migrated to cPanel and You can log on there but not to FTP:
1. Log on to Your cPanel account
2. Change main users password: “Password & Security” -> “Change Password”

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